Ordering your medications at MapleLeafMeds

How do I order Canadian medications from Maple Leaf Meds?

How to order medications from Canada - Instructions

Here you'll find the required forms for ordering your medications from Canada as well as quick summary of our entire order process.

Is a prescription required?

Yes. The pharmacy requires a valid prescription for every medication order. The only case where a prescription is not required is if the medication you are ordering is an over-the-counter item. We do not originate any prescriptions nor do we have prescribing doctors on our staff.

If I am an existing customer, do I need to complete the order forms again?

No. Once we have your order forms completed, we update all of the information on the forms over the phone during the refill process. This includes the allergy and customer health profile.

How do I re-order my medications?

Refills can be completed over the phone by dialing 1-800-794-8552 or by sending a fax request to 1-844-595-8970. Please state the medications you would like to refill, the quantity requested and a method of payment. How to refill medications from Canada

Can I cancel my order?

An order can be cancelled before only if it has not been shipped out of the pharmacy.

Can I return my medications if I no longer need them?

Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications.

What if I have a problem with my medication?

All health related issues should be addressed to our Pharmacy Helpline at 1-855-218-5085. Our team will get back to you promptly.

What if I have a concern about customer service or prices, etc.?

Our Customer Care Specialists team works seven days a week and are here to help you. Please call them during our stated business hours.

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