If your prescription order was damaged in shipping, please call us immediately at 1-800-998-4016.

We do not accept returns on prescription items in compliance with the B.C. College of Pharmacists Bylaw 5. subsection 1.

B.C. College of Pharmacists Bylaw Explained
Due to the BC College of Pharmacists Bylaw 5 (33. subsection 1) once a medication has left the pharmacy, it cannot be returned for any reason.

Bylaw 5, 33. subsection states:
Returned drugs
(1) No registrant may accept for return to stock or reuse any drug previously dispensed.

This ensures only the highest quality and safety Canadian prescription drugs are shipped directly out from the pharmacy to you.

Therefore, we are unable to return or refund medications once they have been shipped from our Canadian pharmacy. All sales are final.