1. What days are you open and hours of operation?
Monday to Friday: 6:00am – 8:00pm PST
Saturday to Sunday: 7:00am – 5:00pm PST
2. To which countries does Maple Leaf Meds dispense medications?
We can ship medication to the United States and Puerto Rico.
3. Can I place an order without a prescription?
No, we need a valid prescription from a physician who is licensed to practice and prescribe medicine in order for a pharmacist to dispense. You can purchase Over the Counter (OTC) products without a prescription. We adhere to all regulatory bodies in the jurisdictions that accept orders and dispense your medications.
4. Can I use a prescription from a local pharmacy for your Canadian pharmacy?
Unfortunately, our contracted Canadian pharmacy cannot transfer prescriptions from other pharmacies located outside of Canada. To place an order for prescription drugs, we require a valid prescription from a licensed physician faxed or mailed to us. If you decide to order from one of our international fulfillment centers, the pharmacy may accept your US prescription.
5. Are the drugs on Maple Leaf Meds the same quality of medication that I can buy at home?
This is one of the most asked customer questions. While some medication may have a different name or appearance from what is available at your local pharmacy, the active ingredients in generic drugs (the contents that make the drug work) are the same. Trade names for drugs are registered by manufacturers and even if produced by the same manufacturer, trade names often differ for marketing purposes. We only offer brand name and generic medications that undergo rigorous quality tests and pass exceptionally high manufacturing standards.
6. Why are generic drugs less expensive than brand name drugs?
New brand-name drugs are developed under a patent, which gives a company the sole right to sell the drug during the patent period (usually around 20 years). During this time, a drug company charges more for a brand-name drug to recuperate the development costs such as research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand-name drug. Different countries have different patent periods. For example, patent periods for Canadian medications are generally shorter than those in the US.
Since manufacturers of generic drugs don’t have the same research and development costs, they can afford to sell their product at substantial discounts. Also, with more products in the market, there is more competition, which keeps the prices down.
7. I’m having some negative reactions with my medication. Is there someone that can help me?
If the reactions are severe, please contact your local emergency service provider. Our Pharmacy Helpline would be happy to assist you with any medication-related issues, please phone our toll free number 1-855-218-5085.
8. What are my potential savings?
You can save between 30-70% off your local pharmacy’s prices by ordering your medications from Maple Leaf Meds today.
9. How much medication can I purchase at once?
The pharmacy can only supply as much medication as your physician prescribes for you, according to the directions, and up to a maximum of three months at a time. This is true whether your are ordering from our Canadian pharmacy or if you have ordered and shipped from our affiliated international pharmacies in other countries.
10. How should I ask my doctor to fill out my prescriptions?
When your doctor is writing your prescription, ask for a 3 month supply with 3 refills, which would be valid for a year’s worth of medication.
11. Do you list all medications on the website?
No. We carry a much broader selection of prescription medications than those listed. If you don’t see the drug you are looking for please call our office at our toll-free number, 1-800-998-4016. We do not sell medications that are not suitable for distance based dispensing.
12. Why do I have to fill in so much information?
The forms help us understand your medical background and conditions in the interest of your safety. Similar to any other pharmacy, our pharmacists and physicians use the provided information to assess your prescription and potential drug interactions. If necessary, our Customer Care Specialists may phone or fax your physician for further information for clarification.
13. Why do drug prices change constantly?
The market prices, manufacturer prices, and exchange rates are constantly in flux, which affects the prices of the drugs we offer.
14. How can I check on the status of my order?
Your order status can be found once you log into your Maple Leaf Meds’ account. Our company agents are available to assist you 7 days a week at our toll free phone 1-800-998-4016 to answer any questions, or if you need help navigating your account. You may also email us.
15. How do you guarantee the safety of my personal information?
The private information we receive through the Maple Leaf Meds web server is encrypted using the latest TLS 1.2 technology, secured by a true GeoTrust SSL Certificate using RSA-2048 encryption.
All Maple Leaf Meds’ servers are protected by multiple firewalls and have access privileges that isolate them from each other and prevents further access into other systems. Patient records are stored in a secure, proprietary system that is restricted to authorized internal staff. These servers are physically located within Maple Leaf Meds’ secure facility to prevent physical tampering or unauthorized access.
If you have any further questions about our security measures, you can reach our security department at email address [email protected].
16. What if I am unable to find the medication I am looking for?
You can view our prices by searching our database of Canadian and international drugs. Type in the name of the medications you would like to obtain price quotes for and click ‘Search’. If you are unable to find the medications you are searching for in our database, please contact our Customer Care Specialists at 1-800-998-4016.
17. How long will it take to process my order?
To confirm your order, you may give us a call 2 hours after you submit your order at 1-800-998-4016 for verbal confirmation. For every order, we require a verbal confirmation, so if we don’t hear from you, we will contact you within 3 business days.
On average, your order has a delivery time of 2-4 weeks. For the smoothest process, please ensure that the order forms are complete, legible and a valid prescription is attached. Outside of our control, weather, shipping volumes or border security may affect the arrival times. We always recommend that you order your prescription and non-prescription products well in advance.
Friendly Customer Service
At this Canadian Pharmacy intermediary, we try our best to provide you with the most helpful customer service possible at all times. For all Canadian drug pricing related queries or assistance with placing a new order, we request you to call us on our toll free number i.e.
+1-800-998-4016 or email us at [email protected]
Superior Quality and Secure
Accredited by CIPA and IPABC, MapleLeafMeds ensures that you receive the lowest Canadian drug prices for all your prescription needs. If fulfilling in Canada, we assist you to facilitate the review of your prescriptions and medical and medication history by a licensed Canadian physician.